 | Where do I upload my website |  |
 | You can begin uploading your
files at:
YOUR-DOMAIN.com or YOUR-IP
User name and password are the same as the CPanel.
To upload your files with FTP you will need an FTP client. |
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| Accessing your account via its URL | |
| Accessing
your account via its URL
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| Can I get a dedicated IP? |  |
| Can
I get a dedicated IP?
We fo |
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| Problems with signing up ? | |
| Problems
with signing up ?
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| Usefull Server Path Information | |
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Sendmail: /usr/lib/sendmail
Perl: /usr/bin/perl
Serverpath: /home/username/public_html
Root path: /home/username/ (puts you in your the root of your account)
Cgi-bin path: /home/username/public_html/cgi-bin/ (puts you in your |
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| Can you help me with FrontPage problems? | |
| We will make sure FrontPage extensions are properly installed for your account and provide basic support.
It is important to note, however, that we cannot provide full technical support for FrontPage. Microsoft requires that they provide suppo |
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| How do I activate my FrontPage extensions? | |
| You can activate or deactivate FrontPage extensions by clicking on the FrontPage link in your accounts CPanel.
cPanel FrontPage Tutorial
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| How do I prevent FrontPage from uploading several large files that are already on the server? | |
| There's a simple way to make sure files do NOT get uploaded when using the Publish
command.
If you're in the Page view, choose View > Folders to go to the Folder
view.
Locate the file you do not want published.
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| What versions of Front Page do you support? | |
| We support all versions of Microsoft FrontPage up to FrontPage 2003. However, every versions may work but they are not supported. |
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| Why does FrontPage just hang when establishing a connection to my account and then times out? | |
| There are two main reasons why Frontpage will time out on you.
1) If you have a very large website, the chances of Frontpage timing out is greater. The more files you have, the longer it will take FrontPage to connect to your website. All of o |
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| Weekly automatic backup | |
| A word about backups
AUSWEB uses a separate harddrive../backup drive on all servers that each week on sunday, all data gets backed up to that drive.
We do not guarantee and are not liable for the integrity of your data.
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| How long does it take for my account to be set up? | |
| Once payment is received your account will be set-up immediately.
An activation notice will be sent to you via e-mail including your user-ID, password, your web site's IP address and other important information on getting your site started. |
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| Is my Billing contact information publicly available to others? | |
| Absolutly Not! Your billing contact information, including your credit card type, account number, and expiration date, will remain private and confidential.
The privacy of customers is respected. We will not make your billing information publi |
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| Where are FASTdot Servers located ? | |
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We have servers located in the AUSWEB Sydney
Data-Center in Alexandria, which are specifically allocated for our australian
Advanced/Business , Reseller and eCommerce S |
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| Do you allow Telnet or Shell access ? | |
| As we are running high level security on all our servers, Telnet and Shell access is always disabled and is never allowed for our shared hosting clients.
Please be carefull in even trying to attempt in using either telnet or shell, as the syste |
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| What are the payment options available for Webhosting and other services ? | |
| For all wehosting and additional services we accept VISA, MasterCard, PayPal and Direct Deposit only !
And only credit card payments for domain name registrations and renewals are accepted.
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| Updating your credit card details for recurring payments and billing with worldpay | |
| When your credit card has expired, the billing system with worldpay/futurepay will send you an automatic message warning you that payment has not been received and your services will be suspended automatically.
To avoid a suspension through the |
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| I would like to see some examples of web sites hosted by FASTdot | |
| Here are just a few examples
of the thousands of websites we are hosting:
Australian Servers:
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| Why are my frontpage extensions not working? | |
| You must first make sure you have installed the extensions from going into your
cpanel and clicking 'install frontpage extensions' on the domain or subdomain
you want them on.
If your DNS is still propagating, frontpage extensions will not work. |
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